General Info

Special Requests / Warranty Details / Packaging / Care Instructions / Shipping

Special Requests & Customization options

If you have any special requests regarding our products, such as alternate cording for necklaces, size adjustments, allergy accommodations, or anything else that might come up, contact me prior to purchase and I’ll be happy to accommodate within my means!

Warranty

Terra Mana offers a warranty on all of our products. Your happiness is our priority!

I put so much love into my designs and want you to love them as I do. If you are not happy with your product, or if it was received in questionable condition, please contact me about a refund or exchange, within 7 days of receiving it, along with detailed pictures of the product. Custom orders are an exception here and will be handled on a case by case basis. Returns will be honored within the allotted time frame and only if the product is returned in pristine condition. You will be responsible for shipping costs unless your item was received broken or in questionable condition. All returns must be postmarked within 10 days of the date received and you will be refunded after I receive the returned product. If you are looking to exchange your product, I will happily accept exchanges that are returned in pristine condition, and are postmarked within 10 days of the date received. You will be responsible for shipping costs involved and will be refunded any costs back to you once I have received the returned product. Please contact me regarding any return or exchange before sending anything back.

Repairs; I will gladly repair any of my pieces no matter how old, however, you will be responsible for any shipping and reasonable repair costs. Please contact me for further inquiries.

Packaging

Included all Terra Mana packages is a free plant hanger! These hangers are all different sizes so use a pot that fits well in the size hanger you receive. Our jewelry ships out in small lined boxes and our wall decor ships in long, narrow boxes. Wall decor is wrapped up in sheets and all sensitive details will be wrapped prior to rolling it up. Wall decor including pots and such will be wrapped in a variety of wrapping materials including new & second hand.

Care Instructions

Although our products are made to sustain, we recommend you take precaution to preserve the quality of your items. Our recommended care is as follows;

Jewelry

Keep jewelry dry and handle gently. Put your jewelry away somewhere like a box, pouch or hanging on a hanger when not in use to avoid it getting broken or damaged. The more gemstones the necklace has, the more careful you should be on these regards.

Keep any feathers particularly dry to keep from shriveling. They are still wearable when shriveled, they just take on a different look.

Wall Decor

Keep wall hangings and plant hangers in an undisturbed area, out of the reach of small children. Hang them from a source that can hold their weight easily.

Don’t put anything too large or too heavy into your plant hangers.

When moving wall decor, take all containers out and lay it nicely over a fabric of some sort. Lay another fabric over it and roll it up gently. Keep any feathers or other delicate elements in mind when rolling.

You can clean terra cotta pots with any of the recommended dilutions with water, such as white vinegar, baking soda, or tea tree oil to get any build up off. White vinegar is recommended in a 1 part vinegar, 3 part water dilution. Baking soda can be diluted with a little water and mixed into a paste that you can then scrub off residue on your pots. Tea tree oil is effective in killing mold and can also be mixed with water and used to clean mold off pots.

Make sure you follow proper care instructions depending on which plants you choose to use.

Keep the weight in mind when putting plants into your wall decor pieces.

Shipping

All items are shipped via USPS within 3-5 days of ordering and can be expected to arrive 3-5 days after they are shipped with standard USA shipping. For shipping outside the USA, expect a longer time frame for delivery. Please note that any international custom fees are the buyer’s responsibility. All orders over $75 will include insurance and tracking. Please contact us prior to purchase if you wish to expedite shipping.

Thank you for your business & support in my creative journey!